Refund policy

DalelShop Return & Refund Policy

Effective Date: [Insert Date]

Welcome to DalelShop — a trusted online shopping platform connecting customers with sellers across the UAE and worldwide. This Return and Refund Policy explains how returns, exchanges, and refunds are handled when you shop on our platform.

1. Overview

DalelShop operates as an online marketplace and shopping channel, providing a platform for independent sellers and brands to offer their products to customers globally.
While DalelShop facilitates transactions, the final responsibility for product quality, delivery, and returns may rest with the individual seller, depending on the product type and origin.

2. Eligibility for Returns

Customers may request a return or exchange within [7–14] days from the date of delivery if one or more of the following apply:

  • The product received is damaged, defective, or not as described.

  • The product is incorrect in size, color, or model compared to your order.

  • The product is missing parts or accessories.

  • You received the wrong item.

To be eligible for return, the item must be:

  • Unused, unworn, and in the same condition you received it.

  • In its original packaging with all tags, labels, and accessories intact.

  • Accompanied by the order receipt or proof of purchase.

3. Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or exchanged:

  • Personal care products (e.g., skincare, cosmetics, hygiene items)

  • Undergarments, swimwear, and intimate apparel

  • Perishable goods or items with a short shelf life

  • Digital products, downloadable software, and gift cards

  • Items specifically marked as “Final Sale” or “Non-Returnable”

4. Return Process

  1. Submit a Return Request:
    Log into your DalelShop account → Go to “My Orders” → Select the item → Click “Return” or contact our customer service at support@dalelshop.com.

  2. Approval & Return Label:
    Once your request is reviewed, you’ll receive instructions and a return shipping label (if applicable).

  3. Shipping the Item:

    • UAE customers: A courier will collect the item or you may drop it off at an authorized return center.

    • International customers: Follow the return instructions provided by our team.

  4. Inspection & Refund Confirmation:
    Once the returned product is received and inspected, we’ll notify you via email regarding your refund status.

5. Refund Timeline & Method

  • Refunds will be processed within 7–14 business days after the return is approved.

  • Refunds are issued to your original payment method (credit card, debit card, or e-wallet).

  • In some cases, you may choose to receive a DalelShop Store Credit for faster reordering.

  • Shipping and handling fees are non-refundable, unless the return is due to an error or defect.

6. Seller-Specific Policies

Certain products are sold directly by third-party sellers on DalelShop.
These sellers may have individual return or warranty policies. DalelShop ensures all partner sellers comply with UAE consumer protection laws, and we will mediate any disputes to ensure fair resolution.

7. International Returns

For international orders, return shipping costs and import duties may vary by country.
Customers are responsible for ensuring products are returned in compliance with local customs and import regulations.

8. Contact Us

If you have any questions about your return or refund, please contact:

DalelShop Customer Care
📧 Email: support@dalelshop.com
🌐 Website: www.dalelshop.com
📍 Address: uae-ajman